Do note that all buyers are responsible for any customs and/or tax payable. Please check your country custom tax before buying.
1. All merchandise are guaranteed 100% Authentic, Genuine and Brand New.
2. Superchrono.com Does NOT sell Used, Refurbished, Factory Seconds, Preowned, or Replica Products.
3. Postage, Insurance and Shipping Charges to be incurred in delivering the timepiece for service and repair are the responsibilities of the purchaser.
Prices inclusive of Delivery Charges
4. All our prices are nett and all shipping charges are included already. Hence, all customers can buy with a peace of mind with no hidden charges and enjoy Free delivery via Fedex Express. However, Please note that we do not ship to /APO/FPO/P O BOX. Do note that all buyers are responsible for any customs and/or tax payable. Please check your country custom tax before buying.
5. We only accept VISA, MASTERCARD via Paypal and TT payments.
6. We ensure accuracy in our billing as all our transactions are automatically processed.
7. The cancellation period is within 3 hours after you have placed your order. We are not able to accept any cancellation after this period.Please inform us of your cancellation.
8. You will get a "Cancel Order Authorization" reply from Superchrono.com if your cancellation is confirmed. DO NOT ACCEPT ANY CANCEL ORDER WITHOUT A CANCEL ORDER AUTHORIZATION FROM Superchrono.com
Confirmation of Orders
9. We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.
10. Unhappy with what you have just bought? You may return "NEW and UNUSED" merchandise within 30 days from the date of purchase for a full refund (purchase price only) or exchange for product of similar value.
11. All refunds and exchanges are to exclude original shipping, handling, gift packaging, or other applicable charges. For exchange, you will be charged for shipping, handling, gift packages or other applicable charges incurred to send the exchanged merchandise back to you.
12. All returns and exchange shipping costs are to be borne by you.
13. Additional links, replacement strap/bracelet are not returnable or exchangeable.
14. We reserve the right to reject any returns and exchanges if they were shipped via collect shipment. Please ship merchandise via a traceable shipping medium such as FedEx etc.
15. You are also to be responsible for any damage during shipping, hence we recommend you to insure all return / exchange shipment.
16. Your return package must reach us within the 30 days from the date of purchase.
17. We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please EMAIL us at firstname.lastname@example.org
Confidentiality of Transactions
18. We treat all transactions and customers' particulars with the strictest confidence.